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Frequently Asked Questions

How to Pay?

Pay using JazzCash or Easypasa & Bank Transfer.
Need an easy solution? We can send you a secure payment link via WhatsApp.

How to cancel my order/ I want my refund?

Refunds are only applicable if you did not receive your order or if you are dissatisfied with the quality or quantity of the water.
Orders must be canceled within 10 minutes of placement; otherwise, a cancellation fee will apply.
Refunds will be processed and credited within 2-3 business days.
We understand these policies may seem strict, but they are in place to address instances of fraudulent activities. Rest assured, we are committed to providing you with the best service possible.

I want to reschedule my order?

We currently do not offer a rescheduling option.
If needed, you can cancel your existing booking and place a new order by selecting your preferred date and time.
Alternatively, you can reach out to our customer support team for assistance in scheduling your order.

What are the various modes of payment accepted here?

You can make payment via wallet, cheques.

What if I left my personal property?

Oh no! We’re sorry and completely understand your concern. However, we are not responsible for any errors made by the customer.

If you require any assistance, please don’t hesitate to contact our customer support team. They will provide you with all the necessary details to help resolve the issue.

Happy ordering!

Do you assure the quality?

Absolutely! We ensure the quality of the water by thoroughly checking it at the source and obtaining an assurance report every month.

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